Epsom 01372 818299 | Reigate 01737 221999 | East Grinstead 01342 325 316

Customer Relations Team Leader / Paralegal

This job does not exist anymore.

Try running a new search or browse our vacancies.

Or fill in the form below to receive job alerts.

Job Type Permanent Full Time
Area Surrey, UK
Sector LegalOffice Support
Salary £28,000 - £37,000 per annum
Currency GBP
Start Date
Advertiser Debbie Lyall
Job Ref DL7844

Customer Relations Team Leader/Paralegal
Location:  Redhill, Surrey
Salary:  £28,000 to £37,000 depending on experience – plus attractive benefits
Hours:  Monday to Friday (36.25 hours per week)

Lloyd Recruitment Services is delighted to be working with one of its most loyal clients in the Redhill area of Surrey.  We are now recruiting for a Customer Relations Team Leader/Paralegal.
You will be monitoring and supervising the work of the customer relations team, ensuring that you meet the department performance and quality standards. Paralegal experience is essential to support the work of the in house Solicitor and to be effective in dispute resolutions.
Duties and responsibilities:

  • Develop, manage and motivate team members in order to maintain and improve standards.
  • Monitor workloads and assign cases in a timely fashion.
  • Analyse workload volumes and potential pressure points and make the necessary adjustments.
  • Conduct monthly audits in accordance with the Quality Framework.
  • Monitor staff performance and absence, conduct periodic appraisals and reviews and support the training and development needs of individual team members.
  • Assist the Customer Relations Manager in reviewing procedures and policies and assist in implementing improvements.
  • Provide and analyse ad-hoc management information, root cause analysis and statistical reports.
  • Progressing complex disputes with consideration for litigation implications.


  • You will have an in depth knowledge of dispute resolution rules and complaint handling.
  • Proven experience as a people manager and the ability to motivate a team to meet targets and KPI’s.
  • Previous experience within a regulated financial services environment is essential.
  • Paralegal experience is essential to support the work of the in house Solicitor and to be effective in dispute resolutions.

In addition to the competitive salary, you will also receive 26 days per annum annual leave increasing to 30 days, private medical insurance, child care vouchers and much more!
If you are interested in the above opportunity, and would like to work for a driven and focused employer, this could be the perfect opportunity for you.

Unfortunately, due to the high number of applications Lloyd Recruitment Services receive, we are only able to contact short-listed candidates

Job TypeClear
Sign in
Similar Jobs
  • Fleet / Sales Administrator
    Are you a confident communicator? Do you have previous administrative and customer service experience? Would you like to work for a leading and recognised brand name? If Yes, then Lloyd Recruitment Services has the role for you. Lloyd Recruitment Services are working with a recognised brand ...
  • Receptionist - Front of House
    Lloyd Recruitment Services are currently working with a leading business in Surrey who due to growth are currently in search of a Receptionist – Front Office Associate.   Salary: £16,000   This is a permanent vacancy working 40 hours per week, 5 over 7 days – Flexibil...
  • Funding Controller
    One of Lloyd Recruitment Services longest standing clients is seeking a new colleague to join their busy Finance team as a Funding Controller. Purpose To administer the funding aspects of the Finance department, ensuring that they are managed in an accurate and professional mann...
Email Me Jobs Like This
Subscribed to similar jobs notifications

We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
SessionUsed to track your user session on our website.

More Details